FAQ

Petite, tall and plus sizes are always welcome here and I am more than happy to accomodate for any body type. if your size lies outside our size chart, please choose the 'custom' size option and then fill out the Note Form at check out or send your measurements via email to alice@alicepons.co.uk

Please check carefully our size chart and measuring instructions on each product page. Follow the guidelines on how to measure yourself and if necessary convert them into cm. If you are in between two sizes, for corsets I suggest ordering a smaller size, for any other garments you should order a bigger size instead. If your measurements are in between three sizes or our standard sizing guide doesn't quite fit for you, please select the 'custom' size option. I offer custom size pieces at no extra cost, so don't worry! I've got your back!

For Custom measurements you simply have to measure your body either in cm or inches according to the measurements shown in the product size chart (bust, waist, hips etc.) and then either insert them in the Note section at check out or emailing a@alicepons.com with your measurements and order number after check out.

Yes of course! We partner with Packlink Pro to offer you the best and fastest delivery option, worldwide & for FREE! Please visit my Shipping & Returns page for more info

To reduce the waste of resources we keep a limited stock of our products so 90% of our items are made-to-order pieces. Most orders are made from scratch, just for you! Please allow 2-5 working days for the manufacture and processing of your order for the shipment. You will be updated with a despatch email with tracking info once your item has been sent.