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STORE POLICY Shipping & Handling Policy SHIPPING Shipping is free on any order and taxes are calculated for your order at checkout. Order processing usually takes 1-3 business days, sometimes 4-7 depending on the volume of orders. Different processing time applies to custom orders, pre-sales, backorders, and made-to-order items. Orders are usually shipped Mondays-Fridays. We do not currently ship on weekends. Your package will be shipped via UPS, though we sometimes use DHL depending on the customer location. Once processed, you will receive a confirmation email with your tracking information. If located in the US, please allow 4-7 days for your item to arrive once it ships out. DELAYS / LOST PACKAGE / RETURN TO SENDER ​ Once your order has been shipped and tracking information has been provided to you via email, ALICE PONS MILANO is not responsible for any shipping delays, or lost/stolen packages. Once your package leaves our facility it becomes the responsibility of UPS or DHL and all claims must be filed through them. In such a case, to check which carrier to contact you can enter your tracking number into Google Search and contact the shipping provider from there. *Please do not email us to check your shipping status. For packages returned to sender, please contact our support team to arrange for it to be sent to you again. The customer is responsible for the additional shipping cost in this case. If your package is missing but shows no tracking updates, it’s possible the mail lost the package and did not scan it when they received it. In this case, the customer has up to 2 months from the date of the tracking number being created to contact us for a solution. After 2 months, ALICE PONS MILANO is no longer responsible for the lost package, but we will do our best to provide you with a solution. *Please note, tracking numbers expire after 3 months and we will not be able to track down your package or provide information on it past this timeframe. ​ BACKORDER ITEMS ​ Any items that are on backorder and are included in a larger order of in-stock items can be shipped separately upon request. If you wish to cancel the back ordered item we will be able to offer you a store credit for the full amount of the back ordered product. ​ TAXES & DUTIES ​ Orders that are designated for shipment to countries outside of Europe may be subject to local taxes, customs, duties, and fees levied by the destination country [“Import Fees”]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. ALICE PONS MILANO is not responsible for the customer’s import duties or taxes. If you refuse a shipment from ALICE PONS MILANO, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ALICE PONS MILANO. *Please note that refusing to pay your duties can sometimes incur s everal hundred dollars in fees. ​ ​ SHIPPING METHODS ​ International orders will be shipped via UPS or DHL. ALICE PONS MILANO is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your order is shipped through UPS please allow longer time for arrival. Return/Exchange & Refund Policy ​ Exchange and Return requests must be made within 7 days of you receiving your order. *Conditions apply, see below. Please note: We do not offer returns for refunds, only store credit. Returns may not be applicable for custom orders. Store credit codes may not apply to some back order or pre-sale items due to the nature of our small batch production. ​ ​ SIZE EXCHANGE We accept exchanges of any item for a different size (if it is unworn & your desired size is in stock). To be approved for a size exchange, please send an email or Instagram DM and include front and back photos of your item in new/unworn condition with tag still attached. The new size will be shipped upon receiving your first item in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ ITEM EXCHANGE ​ To exchange one item for a different item, requests must be sent by email or Instagram DM and approved by our team. To be approved for an item exchange, please include front and back photos of your item in new/unworn condition with tag still attached. The new item will be shipped upon receiving your first item in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ ITEM RETURN ​ To make a return for store credit, requests must be sent by email or Instagram DM and approved by our team. To be approved for a return, please include front and back photos of your item in new/unworn condition with tag still attached. A store credit in the amount of the item (minus shipping fees) will be issued as a personalized promo code, after receiving the item back in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ ​ RETURNS/EXCHANGES ​ Customers are responsible for return and exchange shipping, and will be provided with our return address upon exchange approval. While shipping is free for your initial order, you will be required to cover return/exchange shipping costs. Once we receive your return, we will let you know the total cost of shipping for your new package, and which PayPal address / IBAN address to send your payment to. ​ CUSTOM/SPECIAL ORDERS ​ Due to the custom-made nature, we most likely cannot accept returns of custom orders. Please feel free to contact our team within 7 days of receiving your item to inquire if you are eligible for an exchange or return for store credit. We do not offer refunds for custom orders. ​ ​ BACKORDER ITEMS ​ Any items that are on backorder and are included in a larger order of in-stock items will cause your order to be shipped when the backorder item arrives, but can be shipped separately upon request. If you wish to cancel the back-ordered item due to the wait time being longer than expected, we will be able to offer you a store credit for the full amount of the back-ordered product. ​ ​ *CONDITIONS Your return will not be accepted if your item was worn or worn for photoshoots. If your item is returned in a condition that shows makeup marks, stains, or noticeable wearing, your refund will not be approved and you will be given the opportunity to pay for shipping of the item back to you. When your return is approved, you will receive store credit in the amount of the returned product (minus shipping fees) as a personalized coupon code. We are not responsible for delays caused by shipping, or stolen packages. Refunds can not be made for a package that has been lost/stolen. We do not offer order cancellation once an item has been processed and shipped. In the event of a store sale, we do not offer refunds or partial refunds for previous orders made prior to the date of the sale or without the use of a promo code. REQUEST EXCHANGE/RETURN Contact or DM us on Instagram with your order number and info to request a return/exchange! Address Via Bertani 14, Milano, 20154 Phone +393400971927 Email alice@alicepons.co.uk Connect

COOKIES POLICY ​ DATA CONTROLLER ACCEPTANCE METHODS WHAT IS A COOKIE AND WHAT IS IT FOR? WHICH COOKIES DO WE USE AND FOR WHAT PURPOSES? HOW DO I DISABLE COOKIES AND MANAGE MY PREFERENCES? DATA ACCESS AND CUSTOMER SERVICE The use of cookies by the site https://www.alicepons.com is part of the privacy policy of the site itself, in compliance with the provisions of Legislative Decree 196/03 Code for the protection of personal data (Privacy Code) and the Provision of 8 May 2014 "Identification of simplified methods for the information and acquisition of consent for the use of cookies" of the Italian Privacy Guarantor. Pursuant to Art. 13 of the Privacy Code, we inform you that Alice Pons Milano. with registered office in Piazza Sempione 8, 20154 Milano P.IVA: 11034960960, as Data Controller, acts in compliance with the relevant legislation. ​ ACCEPTANCE METHODS ​ As specified in the brief information anticipated in the banner, you can give your consent to the use of cookies in a simplified form: by clicking on the "OK" button; by closing the banner from the "X" button; by scrolling the page or by clicking on any element of the internal content of the pages of the site. The continuation of navigation by leaving this cookie policy in the absence of a specific choice of consent management, is equivalent to giving consent to the use of all cookies. ​ WHAT IS A COOKIE AND WHAT IS IT FOR? ​ A cookie is a small file that is sent to your browser and saved on your device when you visit a website such as https://lasemaineparis.com/ ("the site"). Cookies allow the site to function efficiently and improve its performance, they also provide information to the site owner for statistical or advertising purposes, mainly to personalise your browsing experience by remembering your preferences (e.g. remember the language and currency you set, to recognise you the next time you visit the site, etc.). ​ WHICH COOKIES DO WE USE AND FOR WHAT PURPOSES? ​ Our site uses different types of first party cookies (set and managed by the Owner) third party cookies (set and managed by third parties according to their own privacy policy and not under the control of the Owner and related technologies, each of which has a specific function). Below is an explanatory table. ​ Navigation cookies From the first time you log in, these cookies allow the site to function properly and allow you to view content on your device by recognising the language and market of the country from which you have chosen to connect. If you are a registered user, they will allow them to recognise you and access the services offered in the dedicated areas. Navigation cookies are technical cookies and are necessary for the operation of the site. Functional cookies These cookies allow, based on your Express Request, to recognise you on subsequent visits so that you do not have to enter your details on each visit (e.g. "Recognise me next time"). If you have added items to your Shopping Cart ( CART) and closed your session without completing your purchase and without deleting them, these cookies allow you to continue shopping the next time you access the site (within a limited period of time) by finding the selected items. Functional cookies are not indispensable to the functioning of the site, but they improve the quality and the browsing experience. Analytical cookies These first party cookies are property of the Owner and are used to collect data in anonymous and aggregated form. These cookies are used to perform statistical analysis of how users navigate our site and the results of this analysis are processed anonymously and exclusively for statistical purposes. First and third party marketing and profiling cookies These cookies are designed to create user profiles in order to send you commercial messages that meet your preferences during your visit or to improve your browsing experience: while you are browsing our site, these cookies are useful to show you products of interest to you or similar to those you have viewed. Third party cookies are cookies sent by third party companies we trust. These cookies allow us to offer you our services on other affiliated websites (retargeting). We do not have control over the information provided by the cookie on third party cookies and we do not have access to this information. This information is fully controlled by the third party companies as described in their privacy policies. To view these third party cookies, inform yourself about their policies and knowingly manage their consent or denial, please visit http://www.youronlinechoices.com/it/ Social Network Cookies These cookies are required to allow your social account to interact with our site. For example, to let you express your appreciation and share it with your social friends. Social network cookies are not necessary for browsing. For more information about social network cookie usage policies, please see their privacy and cookie policies: Facebook: http://www.facebook.com/about/privacy/ Google+: http://google.com/intl/it/policies/privacy/ Twitter: http://twitter.com/privacy Instagram: https://instagram.com/legal/cookies/ YouTube: https://www.youtube.com/static?template=privacy_guidelines HOW DO I DISABLE COOKIES AND MANAGE MY PREFERENCES? ​ Browser Most browsers are configured to accept, control or possibly disable cookies through the settings. Please note, however, that disabling browsing or functional cookies may cause the site malfunction and/or restrict the service we offer. Below is the path to follow to manage cookies from the following browsers: IE: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies Safari: http://support.apple.com/kb/PH19255 Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-preferences Third parts For more information on cookies and to manage your preferences for third party profiling cookies please visit https://rakutenadvertising.com/legal-notices/services-privacy-policy/. ​ ​ DATA ACCESS AND CUSTOMER SERVICE ​ You may freely and at any time exercise your rights pursuant to Art. 7 of the Privacy Code, or receive assistance and explanations on how to exercise your consent or selective denial or how to delete cookies from your browser, by sending an email to the Customer Service by selecting "Privacy" as the subject and/or with a written request addressed to: alice@alicepons.co.uk or to the postal address of the registered office, to which we will give prompt response. Address Via Bertani 14, Milano, 20154 Phone +393400971927 Email alice@alicepons.co.uk Connect

HAPPY TO MEET YOU. I founded ALICE PONS MILANO in 2019 in my hometown, Milan. During my fashion studies I fell in love with corsets and their rich history so I immediately decided to propose high-end Corsets based on original historical designs, for contemporary women, just like myself. DESIGN Sensitively crafted from pure fibres, grown in Italy. We are fully conscious of the effect that waste production has on the planet so we use all possible methods to reduce our impact and decrease the waste of resources and materials. Also, 80% of our corsets are fully reversible in order to offer two different color and/or fabric options of the customer’s favorite corset style. FABRICS Pure or Up-cycled ALICE PONS MILANO also uses scrap fabrics from different sources and up-cycles and re-uses each piece creating limited one-of-a-kind capsule collections. We are also committed to work with innovative materials which do not belong to the usual fashion imagery to give unused cloths a complete new purpose. MANUFACTURE We respect people as much as we respect the planet. Each product is fully traceable since it is created from scratch within a 10 km area from Milan, using exclusively local materials to support Italian craftsmanship and also reduce freight emissions. Our ultimate goal is to create pieces of a timeless beauty that will be handed from one generation to the next. SUSTAINABILITY From our vision, to our manufacturing and packaging. Sustainability is a core value for ALICE PONS MILANO. We strive to stay true to our beliefs and support a slow and honest fashion approach. We aim to create an impactful change within the fashion industry by offering mostly made-to-order and made to measure pieces and keeping a limited stock of each design.

PRIVACY POLICY ​ Alice Pons Milano, with registered office in Milan (Italy), recognises the importance of maintaining the confidentiality, integrity and security of your personal data (“Personal Data”), and hereby informs you that any Personal Data which you provide to Alice Pons Milano through our Website, will be processed in compliance with current European privacy laws (Regulation (EU) 2016/679 – “GPDR”) and with any specific local regulations applicable from time to time for the processing of data outside the European Union, together with the principles and general rules of conduct contained in the Code of Ethics adopted by the Alice Pons Milano. ​ ​ 1. Type and source of Data Browsing data During their normal operation, the computer systems and software procedures used to operate our Website collect certain personal data (log files). The transmission of such data is inherent to the use of internet communication protocols. This information is not collected in order to be associated to specific data subjects. However, due to its nature, this information can allow users to be identified by means of their processing and integration with data held by third parties. Such information includes the IP addresses or domain names of the computers you use to visit our Website, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user's operating system and computer environment. This data is used with the sole purpose of obtaining anonymous statistical information on the use of our Website and to guarantee its correct operation. ​ Cookies Our Website uses cookies to ensure its efficient functioning and to improve our services. Cookies are small text files that are sent to your computer (usually to your browser) by the websites you visit. Cookies are stored in your computer to be recognised by those websites on your subsequent visits. For more information on cookies, on the types of cookies used on our Website, on how to disable them and on how you can revoke your consent, see our cookie policy . Personal Data voluntarily provided by the data subject Alice Pons Milano collects and processes the Personal Data that you directly and voluntarily provide through our Website when you place online orders and/or register to our Website and/or subscribe to our newsletter and/or contact our Client Service. Alice Pons Milano also collects and processes the Personal Data that you may provide by filling in our Newsletter, when you voluntarily send an e-mail through our Website and/or to the addresses indicated in our Website, we collect your e-mail address so that we can reply to any request, as well as any additional Personal Data contained in your message. ​ ​ 2. Purpose of the processing Your Personal Data may be processed for the following purposes: (a) to respond to all your requests and to manage your relationship with Alice Pons Milano; (b) to fulfil your online purchase orders and perform all management activities connected with it (including administrative management of the contract, delivery of goods, payment processing, management of any claims and litigation, and fraud prevention), and to comply with any applicable legal or regulatory obligations. Furthermore, subject to your prior consent, your Personal Data may be included in the Alice Pons Milano customer data base and processed together with the details of your purchases for the following purposes: (c) profiling: to perform individual or group studies, surveys, statistical and/or market researches on your preferences with regards to our products, so that we can offer you a personalised service and promote cultural and recreational activities that may interest you; (d) marketing: to contact you and/or send you (by post, telephone, e-mail and any other form of electronic communication) information and promotions, including commercial information, newsletters, advertising material, catalogues and invitations to events related to the Alice Pons Milano's products and services. ​ ​ 3. Processing Methods Your Personal Data will be processed by suitable electronic or automated means and computerised tools, or manually and on hard copy, exclusively for the purposes for which they have been collected and guaranteeing the security and confidentiality of any processed information. Your Personal Data will be processed only by the Alice Pons Milano’s internal staff duly authorised to do so under their respective job duties. Your Personal Data may also be processed by third parties to the extent necessary and/or instrumental for the above purposes. These third parties will act on behalf of Alice Pons Milano as data processors (e.g. service providers, carriers, IT technicians or any other suppliers appointed by Alice Pons Milano to carry out and/or manage any promotional campaigns for Alice Pons Milano’s products and services, etc.). ​ 4. Nature of the provision of personal data The provision of your Personal Data is optional. However, if you wish to make a purchase order for products offered on our Website, and/or receive information on Alice Pons Milano’s products and services, and/or contact our Client Service and/or use any other services offered by Alice Pons Milano, you need to fill in all mandatory fields of the relevant forms. The processing of your Personal Data for the purposes indicated at letters (c) and (d) of paragraph 2 above is subject to your prior express consent. If you withhold your consent, we may not be able to offer you a personalised service and inform you of any initiatives that may interest you and/or send you any other commercial information on products, initiatives and events of Alice Pons Milano. You may withdraw your consent to the processing of your Personal Data by us at any time, by writing to Alice Pons Milano, Piazza Sempione 8, 20154 Milan (Italy), by sending an e-mail at alice@alicepons.co.uk , or by using the “unsubscribe” link included in all of our commercial electronic communications, and/or by using any other appropriate procedures which may be made available to you. ​ ​ 5. Transfer and disclosure of data Whenever necessary and/or instrumental to the above purposes, your Personal Data may be processed on behalf of Alice Pons Milano by other entities acting as data processor, including: Alice Pons Milano companies and franchisees that operate Alice Pons Milano stores; companies, consultants and firms providing advisory and/or consulting activities, or performing related services that are instrumental to data processing on behalf of Alice Pons Milano. Your Personal Data may be transferred abroad in accordance with applicable legislation, including to countries outside the European Union where Alice Pons Milano pursues its interests, by adopting all appropriate security measures and safeguards to ensure an appropriate level of data security. Your Personal Data will not be used for third-party advertising purposes or for the promotion of products, services or initiatives by entities other than the Alice Pons Milano, nor shall they be disclosed to unknown persons under any circumstances. ​ ​ 6. Retention period Your personal data will be processed and stored for as long as required for the purposes for which they were collected, and in accordance with the storage periods provided for by the applicable laws, or until you revoke your consent to the processing, if applicable. After such period, your Personal Data will be automatically and permanently erased or made anonymous. ​ ​ 7. Data controller The Data Controller is Pons Alice, with registered office in Milan, Piazza Sempione 8, Milan– Italy. Alice Pons Milano will process your Personal Data in accordance with the GDPR. If you want to exercise your rights or receive any information on your rights and/or this Privacy Policy, please contact the Data Controller or Data Protection Officer (“DPO”) by writing to Pons Alice, Piazza Sempione 8, 20154, Milan, or by sending an e-mail to alice@alicepons.co.uk . ​ ​ 8. Rights of the data subject Please note that you may exercise the rights under Articles 15 to 21 GDPR, and specifically the right to request information as to whether your Personal Data is being processed and as to the characteristics of the processing, the right to rectification and erasure of your Personal Data, the right to object to the processing and/or the right to have those Personal Data transmitted to another controller. You also have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal. You may lodge a complaint with the Italian supervisory authority (Autorità garante per la protezione dei dati personali) at Piazza di Montecitorio no. 121, 00186, Rome (RM). ​ 9. Contacts If you have any request on your Personal Data, on this Privacy Policy or on how you might exercise your rights, you may contact the Data Controller or the DPO free of charge at the contact details indicated at paragraph 7. Alice Pons Milano reserves the right to amend this Privacy Policy at any time. The Privacy Policy currently in force is the one published on our Website. ​ Last updated: 20 Apr 2023 Address Via Bertani 14, Milano, 20154 Phone +393400971927 Email alice@alicepons.co.uk Connect

Alice Pons eGift Card 200 € You can't go wrong with a gift card. Choose an amount and write a personalized message to make this gift your own. ... Read more Amount 200 € 400 € 600 € 800 € 1.000 € 2.000 € Other amount Quantity Buy Now

CONTACT EMAIL US a@alicepons.com BOOK AN APPOINTMENT Come visit ALICE PONS' Atelier in the centre of Milan and discover the full collection with all the newest pieces and but most importantly, to peacefully try on each model in complete privacy. Book Now

ITALIAN HANDMADE CORSETS CORSETS SHOP NOW BOTTOMS SHOP NOW FULL LOOKS SHOP NOW NEW ARRIVALS Quick View VELVET ELIZABETHAN Price € 790,00 Quick View STERLING VICTORIAN Price € 690,00 Quick View WINE TUDOR Price € 790,00 New Arrival Quick View ROYAL SKIRT Price € 390,00 New Arrival Quick View CROWN MINI SKIRT Price € 250,00 Quick View CROWN ELIZABETHAN Price € 790,00 HISTORICAL DESIGNS ENRICHED WITH PREMIUM MATERIALS All products are handmade by our master artisans. We exclusively source luxurious materials like pure silk, linen and cotton. Learn More x Gucci Continuum Corsets come in various fabrics from the house's recent collections such as stripes and check, the Gucci Flora Silk and another 1960s archival print by Vittorio Accornero. Koibird's AW24 capsule is composed by the iconic reversible Rococo Corsets in both silk and brocade fabrics x REALIZE YOUR DREAMS WITH OUR FULL CUSTOM SERVICE Book an appointment with the founder and designer Alice Pons to discover all fabrics and cuts to design your one-of-a-kind piece. Learn More

FAQ Do you do Plus Size? Petite, tall and plus sizes are always welcome here and I am more than happy to accomodate for any body type. if your size lies outside our size chart, please choose the 'custom' size option and then fill out the Note Form at check out or send your measurements via email to alice@alicepons.co.uk How do I order my correct size? Please check carefully our size chart and measuring instructions on each product page. Follow the guidelines on how to measure yourself and if necessary convert them into cm. If you are in between two sizes, for corsets I suggest ordering a smaller size, for any other garments you should order a bigger size instead. If your measurements are in between three sizes or our standard sizing guide doesn't quite fit for you, please select the 'custom' size option. I offer custom size pieces at no extra cost, so don't worry! I've got your back! How do I give my custom measurements? For Custom measurements you simply have to measure your body either in cm or inches according to the measurements shown in the product size chart (bust, waist, hips etc.) and then either insert them in the Note section at check out or emailing a@alicepons.com with your measurements and order number after check out. Do you ship Worldwide? Yes of course! We partner with Packlink Pro to offer you the best and fastest delivery option, worldwide & for FREE! Please visit my Shipping & Returns page for more info How long does an order take to be made and delivered? To reduce the waste of resources we keep a limited stock of our products so 90% of our items are made-to-order pieces. Most orders are made from scratch, just for you! Please allow 2-5 working days for the manufacture and processing of your order for the shipment. You will be updated with a despatch email with tracking info once your item has been sent.

SHIPPING & RETURNS Shipping & Handling Policy SHIPPING Shipping is calculated based on your location at checkout. Order processing usually takes between 2 and 4 business days, sometimes 4-7 depending on the volume of orders. Different processing time applies to custom orders and made-to-order items. Orders are usually shipped Mondays-Fridays. We do not currently ship on weekends. Once processed, you will receive a confirmation email with your tracking information. DELAYS / LOST PACKAGE / RETURN TO SENDER ​ Once your order has been shipped and tracking information has been provided to you via email, ALICE PONS MILANO is not responsible for any shipping delays, or lost/stolen packages. Once your package leaves our facility it becomes the responsibility of the carrier and all claims must be filed through them. In such a case, you can enter your tracking number into Google Search and contact the shipping provider from there. *Please note, tracking numbers expire after 3 months and we will not be able to help you tracking down your package. For packages returned to sender, please contact a@alicepons.com to arrange a new shipping. The customer is responsible for the additional shipping cost in this case. ​ TAXES & DUTIES ​ Orders that are designated for shipment to countries outside of Europe may be subject to local taxes, customs, duties, and fees levied by the destination country [“Import Fees”]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. ALICE PONS MILANO is not responsible for the customer’s import duties or taxes. If you refuse a shipment from ALICE PONS MILANO, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ALICE PONS MILANO. *Please note that refusing to pay your duties can sometimes incur s everal hundred dollars in fees. Return/Exchange & Refund Policy ​ Exchange and Return requests must be made within 7 days of you receiving your order. *Conditions apply, see below. Please note: We do not offer returns for refunds, only store credit. Returns are not be applicable for custom orders or discounted items. ​ ​ SIZE or ITEM EXCHANGE We accept exchanges of any item (not custom or discounted) for a different size or product (if it is unworn & your desired size is still in stock). To be approved for a size exchange, please send an email to a@alicepons.com and include front and back photos of your item in new/unworn condition. The new size will be shipped upon receiving your first item in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ ITEM RETURN ​ To make a return for store credit, requests must be sent by email and approved by our team. To be approved for a return, please include front and back photos of your item in new/unworn condition. A store credit in the amount of the item (minus shipping fees) will be issued as a personalized promo code, after receiving the item back in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ CUSTOM ORDERS ​ Due to the custom-made nature, we do not accept returns of custom orders. ​ ​ *CONDITIONS Your return will not be accepted if your item was worn or worn for photoshoots. If your item is returned in a condition that shows makeup marks, stains, or noticeable wearing, your refund will not be approved and you will be given the opportunity to pay for shipping of the item back to you. When your return is approved, you will receive store credit in the amount of the returned product (minus shipping fees) as a personalized coupon code. We are not responsible for delays caused by shipping, or stolen packages. Refunds can not be made for a package that has been lost/stolen. We do not offer order cancellation once an item has been processed and shipped. In the event of a store sale, we do not offer refunds or partial refunds for previous orders made prior to the date of the sale or without the use of a promo code. Address Via Bertani 14, Milano, 20154 Phone +393400971927 Email alice@alicepons.co.uk Connect

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