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Visiting our atelier allows you to have a private fitting with the designer and be advised on the best design, colour and size option for you.

By booking an online Consultation, Alice will be able to show you her creations and advise you on the best designs, colours, fabrics and sizes for you

STORE POLICY Shipping & Handling Policy SHIPPING Shipping is free on any order and taxes are calculated for your order at checkout. Order processing usually takes 1-3 business days, sometimes 4-7 depending on the volume of orders. Different processing time applies to custom orders, pre-sales, backorders, and made-to-order items. Orders are usually shipped Mondays-Fridays. We do not currently ship on weekends. Your package will be shipped via UPS, though we sometimes use DHL depending on the customer location. Once processed, you will receive a confirmation email with your tracking information. If located in the US, please allow 4-7 days for your item to arrive once it ships out. DELAYS / LOST PACKAGE / RETURN TO SENDER ​ Once your order has been shipped and tracking information has been provided to you via email, ALICE PONS MILANO is not responsible for any shipping delays, or lost/stolen packages. Once your package leaves our facility it becomes the responsibility of UPS or DHL and all claims must be filed through them. In such a case, to check which carrier to contact you can enter your tracking number into Google Search and contact the shipping provider from there. *Please do not email us to check your shipping status. For packages returned to sender, please contact our support team to arrange for it to be sent to you again. The customer is responsible for the additional shipping cost in this case. If your package is missing but shows no tracking updates, it’s possible the mail lost the package and did not scan it when they received it. In this case, the customer has up to 2 months from the date of the tracking number being created to contact us for a solution. After 2 months, ALICE PONS MILANO is no longer responsible for the lost package, but we will do our best to provide you with a solution. *Please note, tracking numbers expire after 3 months and we will not be able to track down your package or provide information on it past this timeframe. ​ BACKORDER ITEMS ​ Any items that are on backorder and are included in a larger order of in-stock items can be shipped separately upon request. If you wish to cancel the back ordered item we will be able to offer you a store credit for the full amount of the back ordered product. ​ TAXES & DUTIES ​ Orders that are designated for shipment to countries outside of Europe may be subject to local taxes, customs, duties, and fees levied by the destination country [“Import Fees”]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. ALICE PONS MILANO is not responsible for the customer’s import duties or taxes. If you refuse a shipment from ALICE PONS MILANO, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ALICE PONS MILANO. *Please note that refusing to pay your duties can sometimes incur s everal hundred dollars in fees. ​ ​ SHIPPING METHODS ​ International orders will be shipped via UPS or DHL. ALICE PONS MILANO is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your order is shipped through UPS please allow longer time for arrival. Return/Exchange & Refund Policy ​ Exchange and Return requests must be made within 7 days of you receiving your order. *Conditions apply, see below. Please note: We do not offer returns for refunds, only store credit. Returns may not be applicable for custom orders. Store credit codes may not apply to some back order or pre-sale items due to the nature of our small batch production. ​ ​ SIZE EXCHANGE We accept exchanges of any item for a different size (if it is unworn & your desired size is in stock). To be approved for a size exchange, please send an email or Instagram DM and include front and back photos of your item in new/unworn condition with tag still attached. The new size will be shipped upon receiving your first item in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ ITEM EXCHANGE ​ To exchange one item for a different item, requests must be sent by email or Instagram DM and approved by our team. To be approved for an item exchange, please include front and back photos of your item in new/unworn condition with tag still attached. The new item will be shipped upon receiving your first item in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ ITEM RETURN ​ To make a return for store credit, requests must be sent by email or Instagram DM and approved by our team. To be approved for a return, please include front and back photos of your item in new/unworn condition with tag still attached. A store credit in the amount of the item (minus shipping fees) will be issued as a personalized promo code, after receiving the item back in new/unworn condition. Customers are responsible for return shipping and will be provided with our return address upon exchange approval. ​ ​ RETURNS/EXCHANGES ​ Customers are responsible for return and exchange shipping, and will be provided with our return address upon exchange approval. While shipping is free for your initial order, you will be required to cover return/exchange shipping costs. Once we receive your return, we will let you know the total cost of shipping for your new package, and which PayPal address / IBAN address to send your payment to. ​ CUSTOM/SPECIAL ORDERS ​ Due to the custom-made nature, we most likely cannot accept returns of custom orders. Please feel free to contact our team within 7 days of receiving your item to inquire if you are eligible for an exchange or return for store credit. We do not offer refunds for custom orders. ​ ​ BACKORDER ITEMS ​ Any items that are on backorder and are included in a larger order of in-stock items will cause your order to be shipped when the backorder item arrives, but can be shipped separately upon request. If you wish to cancel the back-ordered item due to the wait time being longer than expected, we will be able to offer you a store credit for the full amount of the back-ordered product. ​ ​ *CONDITIONS Your return will not be accepted if your item was worn or worn for photoshoots. If your item is returned in a condition that shows makeup marks, stains, or noticeable wearing, your refund will not be approved and you will be given the opportunity to pay for shipping of the item back to you. When your return is approved, you will receive store credit in the amount of the returned product (minus shipping fees) as a personalized coupon code. We are not responsible for delays caused by shipping, or stolen packages. Refunds can not be made for a package that has been lost/stolen. We do not offer order cancellation once an item has been processed and shipped. In the event of a store sale, we do not offer refunds or partial refunds for previous orders made prior to the date of the sale or without the use of a promo code. REQUEST EXCHANGE/RETURN Contact or DM us on Instagram with your order number and info to request a return/exchange! Address Via Bertani 14, Milano, 20154 Phone +393400971927 Email alice@alicepons.co.uk Connect

COOKIES POLICY ​ DATA CONTROLLER ACCEPTANCE METHODS WHAT IS A COOKIE AND WHAT IS IT FOR? WHICH COOKIES DO WE USE AND FOR WHAT PURPOSES? HOW DO I DISABLE COOKIES AND MANAGE MY PREFERENCES? DATA ACCESS AND CUSTOMER SERVICE The use of cookies by the site https://www.alicepons.com is part of the privacy policy of the site itself, in compliance with the provisions of Legislative Decree 196/03 Code for the protection of personal data (Privacy Code) and the Provision of 8 May 2014 "Identification of simplified methods for the information and acquisition of consent for the use of cookies" of the Italian Privacy Guarantor. Pursuant to Art. 13 of the Privacy Code, we inform you that Alice Pons Milano. with registered office in Piazza Sempione 8, 20154 Milano P.IVA: 11034960960, as Data Controller, acts in compliance with the relevant legislation. ​ ACCEPTANCE METHODS ​ As specified in the brief information anticipated in the banner, you can give your consent to the use of cookies in a simplified form: by clicking on the "OK" button; by closing the banner from the "X" button; by scrolling the page or by clicking on any element of the internal content of the pages of the site. The continuation of navigation by leaving this cookie policy in the absence of a specific choice of consent management, is equivalent to giving consent to the use of all cookies. ​ WHAT IS A COOKIE AND WHAT IS IT FOR? ​ A cookie is a small file that is sent to your browser and saved on your device when you visit a website such as https://lasemaineparis.com/ ("the site"). Cookies allow the site to function efficiently and improve its performance, they also provide information to the site owner for statistical or advertising purposes, mainly to personalise your browsing experience by remembering your preferences (e.g. remember the language and currency you set, to recognise you the next time you visit the site, etc.). ​ WHICH COOKIES DO WE USE AND FOR WHAT PURPOSES? ​ Our site uses different types of first party cookies (set and managed by the Owner) third party cookies (set and managed by third parties according to their own privacy policy and not under the control of the Owner and related technologies, each of which has a specific function). Below is an explanatory table. ​ Navigation cookies From the first time you log in, these cookies allow the site to function properly and allow you to view content on your device by recognising the language and market of the country from which you have chosen to connect. If you are a registered user, they will allow them to recognise you and access the services offered in the dedicated areas. Navigation cookies are technical cookies and are necessary for the operation of the site. Functional cookies These cookies allow, based on your Express Request, to recognise you on subsequent visits so that you do not have to enter your details on each visit (e.g. "Recognise me next time"). If you have added items to your Shopping Cart ( CART) and closed your session without completing your purchase and without deleting them, these cookies allow you to continue shopping the next time you access the site (within a limited period of time) by finding the selected items. Functional cookies are not indispensable to the functioning of the site, but they improve the quality and the browsing experience. Analytical cookies These first party cookies are property of the Owner and are used to collect data in anonymous and aggregated form. These cookies are used to perform statistical analysis of how users navigate our site and the results of this analysis are processed anonymously and exclusively for statistical purposes. First and third party marketing and profiling cookies These cookies are designed to create user profiles in order to send you commercial messages that meet your preferences during your visit or to improve your browsing experience: while you are browsing our site, these cookies are useful to show you products of interest to you or similar to those you have viewed. Third party cookies are cookies sent by third party companies we trust. These cookies allow us to offer you our services on other affiliated websites (retargeting). We do not have control over the information provided by the cookie on third party cookies and we do not have access to this information. This information is fully controlled by the third party companies as described in their privacy policies. To view these third party cookies, inform yourself about their policies and knowingly manage their consent or denial, please visit http://www.youronlinechoices.com/it/ Social Network Cookies These cookies are required to allow your social account to interact with our site. For example, to let you express your appreciation and share it with your social friends. Social network cookies are not necessary for browsing. For more information about social network cookie usage policies, please see their privacy and cookie policies: Facebook: http://www.facebook.com/about/privacy/ Google+: http://google.com/intl/it/policies/privacy/ Twitter: http://twitter.com/privacy Instagram: https://instagram.com/legal/cookies/ YouTube: https://www.youtube.com/static?template=privacy_guidelines HOW DO I DISABLE COOKIES AND MANAGE MY PREFERENCES? ​ Browser Most browsers are configured to accept, control or possibly disable cookies through the settings. Please note, however, that disabling browsing or functional cookies may cause the site malfunction and/or restrict the service we offer. Below is the path to follow to manage cookies from the following browsers: IE: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies Safari: http://support.apple.com/kb/PH19255 Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-preferences Third parts For more information on cookies and to manage your preferences for third party profiling cookies please visit https://rakutenadvertising.com/legal-notices/services-privacy-policy/. ​ ​ DATA ACCESS AND CUSTOMER SERVICE ​ You may freely and at any time exercise your rights pursuant to Art. 7 of the Privacy Code, or receive assistance and explanations on how to exercise your consent or selective denial or how to delete cookies from your browser, by sending an email to the Customer Service by selecting "Privacy" as the subject and/or with a written request addressed to: alice@alicepons.co.uk or to the postal address of the registered office, to which we will give prompt response. Address Via Bertani 14, Milano, 20154 Phone +393400971927 Email alice@alicepons.co.uk Connect

HAPPY TO MEET YOU. I founded ALICE PONS MILANO in 2019 in my hometown, Milan. During my fashion studies I fell in love with corsets and their rich history so I immediately decided to propose high-end Corsets based on original historical designs, for contemporary women, just like myself. DESIGN Sensitively crafted from pure fibres, grown in Italy. We are fully conscious of the effect that waste production has on the planet so we use all possible methods to reduce our impact and decrease the waste of resources and materials. Also, 80% of our corsets are fully reversible in order to offer two different color and/or fabric options of the customer’s favorite corset style. FABRICS Pure or Up-cycled ALICE PONS MILANO also uses scrap fabrics from different sources and up-cycles and re-uses each piece creating limited one-of-a-kind capsule collections. We are also committed to work with innovative materials which do not belong to the usual fashion imagery to give unused cloths a complete new purpose. MANUFACTURE We respect people as much as we respect the planet. Each product is fully traceable since it is created from scratch within a 10 km area from Milan, using exclusively local materials to support Italian craftsmanship and also reduce freight emissions. Our ultimate goal is to create pieces of a timeless beauty that will be handed from one generation to the next. SUSTAINABILITY From our vision, to our manufacturing and packaging. Sustainability is a core value for ALICE PONS MILANO. We strive to stay true to our beliefs and support a slow and honest fashion approach. We aim to create an impactful change within the fashion industry by offering mostly made-to-order and made to measure pieces and keeping a limited stock of each design.